Frequently Asked Questions
Check our most frequently asked questions here, if you still need help then please contact us at email@example.com
Please make sure to check your junk/spam folder as sometimes emails go directly to these folders. If you would like to update your email address, please contact our team at firstname.lastname@example.org.
We are unable to make any changes to an order once it has been dispatched. If your item has not been dispatched, please contact our customer care team at email@example.com.
If you have entered the incorrect address, please contact our team as soon as possible at firstname.lastname@example.org. If your order has already been dispatched, we cannot guarantee any changes can be made.
Unfortunately, we do not have a pickup option available as our warehouse is not open to the public.
Please submit your return through our returns portal and select the ‘Damaged Item’ option to provide photos of the faults you are referring to so we can get this resolved. Please visit our Returns Portal page here.
Please do not return your item/s until the fault has been assessed by our team and a return label has been provided to you.
If you have received an item you did not order or is the incorrect colour or size, please submit your return through our returns portal and select the ‘Incorrect item received’ option to provide more information so we can get this resolved for you. Please visit our Returns Portal page here.
If you are missing an item in your order, please get in contact with our team at email@example.com.
Pilgrim Clothing offers a 110% store credit for all customers who request a store credit on return.
Once an exchange has been made, it is considered final and cannot be refunded or exchanged again.
Exchanges are treated as requests only, and successful fulfillment is dependent upon stock availability at the time of processing your return. If your exchange cannot be fulfilled, then you will be automatically issued with a store credit instead.
Exchanges can only be made for a different variant of the same product. If you're unsure about the size, we recommend opting for a store credit as there is no possibility for additional returns.
We offer instant refunds through Refundid and standard refunds through our returns portal.
Please note: When submitting a return through our returns portal, you have 48 hours after submitting your return to make any changes to your return request. Changes will not be able to be made to your return after this timeframe.
To view your return options, please visit our Returns Portal page here.
Pilgrim Clothing is extremely proud to be partnering with i=Change, we have been able to invite our customers to help us give back, allowing them to choose one of our three incredible charity partners, then we will donate $1 on your behalf, to your selected charity. This has allowed us to empower other women to make a difference, which is a huge reason why we love what we do.
Learn more & track our donations.
Simply click on the size and colour you are wanting to be notified about. A box will pop up, you can enter your email and click ‘NOTIFY ME’. Once the items are back in stock you will be the first to know!
You can view our size chart here. You can also use our “find my size” tool which appears on each product page to receive your personalised size recommendation.
For fit information on specific products, please refer to the 'product description' section on each product page.
Pilgrim Clothing has multiple concession stores located in Myer throughout Australia.
You can view a list of our Myer Concession stores here.
ALL orders placed online through our website cannot be returned in store at Myer as our systems are completely separate. Please return your order inline with our Returns Policy. Please visit our returns policy page here for more information.
To view your return options, please go to our Returns Portal here.
You have 30 days from the date you received your parcel to submit and dispatch your return. Please visit our returns policy page here for more information.
Once your return has been received at our warehouse, please allow up to 7 business days for your return to be processed.
We require all returns to be sent individually. This is to ensure parcels are not lost in transit and returns are processed smoothly.
Yes, if you do not have your order card, please include a written copy of the order number in your parcel.
Yes, we offer both store credits and exchanges. When returning an item, you can opt for a 110% store credit or an exchange. Exchanges can only be made for a different variant of the same product, once an exchange has been made, it is considered final and cannot be refunded or exchanged again.
Refundid is an Australian based company that offers instant refunds. Refundid lets you access your refund instantly, before you've even sent back your return, at zero cost.
Customers have 7 days to lodge the return at the post office before the refund is reversed by Refundid.
Yes. All refunds are issued to the original payment method used.
AfterPay will adjust the plan from the final instalments in reverse, so no refund will be issued if there are outstanding instalments.
Sale items are only eligible for a store credit or exchange. No returns or exchanges on sale items under $50.00 unless deemed faulty. All purchases are final. Please choose carefully.
Once you have placed your order, we here at Pilgrim will work tirelessly to get your order to you as soon as possible. Orders placed before 3pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day (excludes public holidays).
*Please note that shipping estimations do not factor in the date of dispatch.
If your order was returned to sender, it is likely due to an undeliverable or incorrect address. Once your RTS parcel has been received at our warehouse, we will contact you to confirm your shipping details to have it resent back out.
If your discount code is not working, please check if it is due to one of the below reasons:
- Has your voucher expired?
- Are you trying to purchase a sale item? (offers are valid for full priced items only)
- Does your order meet the voucher Terms & Conditions? View our T&C’s here.
If your discount code or store credit is not working, please get in contact with our team at firstname.lastname@example.org.
To redeem your discount code or store credit, enter the code in the discount box at checkout.
Please note, only one discount code can be redeemed per order.
Any relevant shipping costs will not be covered by Pilgrim.
You can only use one discount code per order.
Your Store credit code is sent to you via the email address associated with your order. Please make sure to check your junk/spam folders. If you cannot locate your store credit, please get in contact with our team at email@example.com.