Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at admin@pilgrimclothing.com.au
General
Yes! Australia Post remains open during lockdowns. Please check your local AUS post for business hours
Orders
Any order that has been placed can only be amended before the item has been shipped. Once the order has been shipped, your order cannot be changed or cancelled.
If you are experiencing a problem with your order, we will strive to resolve it for you. Please contact our team admin@pilgrimclothing.com.au
Payments & Promos
Sale items are eligible for a credit note only. No returns or exchanges on sale items under $50.00 unless deemed faulty. All purchases are final. Please choose carefully. For all outlet store policys please see our OUTLET Returns Policy.
Products & Stock
You can sign up to our ‘restock notifications’ using your email address. Simply click on the size and colour you are wanting to be notified about. A will appear underneath the 'add to cart' button, you can enter your email and click ‘NOTIFY ME’. Once/if the items are re-stocked you will be the first to know. Alternatively, you can contact our customer service team at admin@pilgrimclothing.com.au and they can assist further.
While we endeavor to send customers the correct items, occasionally, we do experience stock discrepancies. If we experience a stock discrepancy, we amend the issue straight away and refund the customer for their entire order including shipping.
Returns
Sale items are eligible for a credit note only. No returns or exchanges on sale items under $50.00 unless deemed faulty. All purchases are final. Please choose carefully.
Pilgrim will accept returns in accordance with our return policy https://www.pilgrimclothing.com.au/pages/returns-policy
Pay with your PayPal account and they can refund your return shipping costs if you need to send anything back – up to $45 per return and 8 returns each year. By activating, you accept the General Conditions of Use. Don’t have a PayPal account? Sign up for free. 1. Activate Refunded Returns. You’ll be eligible for a refund on return shipping costs from your next PayPal purchase. 2. If you return an eligible purchase, log in to your PayPal account to find the original transaction. 3. Submit a request with proof of return** within 30 days of return and 150 days of purchase. Receive your refund, usually within 5 business days.
*Subject to changes by Paypal
Shipping
Please visit our Shipping page for more information. https://www.pilgrimclothing.com.au/pages/shipping-returns
