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Request A Return

Before submitting a return, please read through our returns policy here to ensure your item is eligible for a return.

Please Note:
-You have 48 hours after submitting your return to make any changes to your return request. Changes will not be able to be made to your return after this timeframe.
-If the option for a refund is not available, this means the item purchased was on sale and is only eligible for a store credit or exchange as per our returns policy.

To return for a 110% store credit, click HERE.

To return for an exchange, click HERE.

Enter details below to get started

To return for a standard refund, click HERE.

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Our size chart is measured to fit the body size, not a specific garment.

The models pictured on our website usually wear sizes 6-8 and are between 170cm-180cm tall. For fit information on specific products, please refer to the 'product description' section on that product page.

Please note: sizes may vary slightly by style

If you have any fit queries please don't hesitate to contact us at

admin@pilgrimclothing.com.au

 

 
size

XS-6

S-8

M-10

L-12

XL-14

XXL-16

XXXL-18

Bust

80cm

85cm

90cm

95cm

100cm

105cm

110cm

Waist

63cm

68cm

73cm

78cm

83cm

88cm

93cm

Hip

90cm

95cm

100cm

105cm

110cm

115cm

120cm

Once you have placed your order, we here at Pilgrim will work tirelessly to get your order to you as soon as possible. Orders placed before 3pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day (excludes public holidays).

Please be informed that all orders placed after 3pm on December 20th will experience a dispatch delay. These orders will not be processed and dispatched until Wednesday the 27th of December.

Please note that the below shipping estimates are intended as a guide only and are subject to potential delays beyond our control.

Australian Standard Delivery

Flat shipping fee of $9.00 (4-7 business days*). 

Free standard shipping on all orders over $75.

Please note - Due to a high volume of order there are currently delays with Australia Post and Couriers Please allow additional days for your order to be delivered

Australian Express Delivery

Flat shipping Fee $15.00 (1-4 Business Days*)

Upgrade to Express Shipping for $5 on orders over $75 (1-4 Business Days*)

Please note - Due to a high volume of order there are currently delays with Australia Post and Couriers Please allow additional days for your order to be delivered

International Delivery

Flat shipping fee of $19.95

You will receive your order in approximately 7- 20 working days.

 

We deliver to the following countries outside of Australia:

New Zealand, Greece, Hong Kong, Canada, Ireland, Japan, USA, Italy, Malaysia, UK, Monaco, Singapore, Austria, Netherlands, Thailand, Belgium, Norway, Vanuatu, Croatia, , Poland, Vietnam, Denmark, Spain, South Africa, Finland, Sweden, Israel, France, Ireland, Saudi Arabia, Germany, China, United Arab Emirates.

Please note: Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. You are responsible for any custom clearance charges applicable to your order (if any). Please refer to your local customs authority for more information.

RETURN POSTAGE

Customers are required to pay return postage. Pilgrim is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Pilgrim. In the case of a missing package, if the package was not sent tracked a return will not be offered. 

Shipping Terms:

Authority To Leave is a default option selected by Pilgrim Clothing for all orders. If your home is unattended the parcel will be left in a safe place on the premises. If there is not a secure area to leave your purchase, or your address is a unit, a card will be left authorizing you to collect the item form your nearest Australia Post Office. Please indicate to Pilgrim if this option is not suitable.

We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

*Please note that shipping estimations do not factor in the date of dispatch.

*Deliveries to Western Australia, Northern Territory & regional areas may take up to 4-8 working days.

Although express services are fast, unfortunately Pilgrim cannot guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

*Please be aware that we cannot take responsibility for any lost or damaged packages

Still can’t find what you’re after? Check out our FAQs page for a list of answers to our most commonly asked questions.

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