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Once you have placed your order, we here at Pilgrim will work tirelessly to get your order to you as soon as possible.

Orders placed before 10am (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day.

Orders placed after 10am (AEST) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.

 Within Australia

Flat shipping fee of $9.00 4-7 Working Days


Same Day Delivery

Flat shipping Fee of $20.00 ( Melbourne Metropolitan area only )


Australian Express Delivery 

Flat shipping Fee $15.00  1-3 Working Days


New Zealand

Flat shipping fee of $20.00


Rest of the world

Flat shipping fee of $20.00


Return/Exchange

ONLINE POLICY

 

Pilgrim will provide an exchange or refund (excluding sale items), in accordance with the following         conditions:

• The return is requested within 30 days from the date the goods are delivered

• Proof of purchase is included with the return

• All tags are still attached to the item/s

• The item has not been worn, altered, washed and/or dry cleaned

• The item has not been damaged while in the customer’s possession

• The item is in a saleable condition, and is not dirty

 

RETURN SHIPPING

 

You must pay the cost of shipping goods back to Pilgrim for a return. Pilgrim is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Pilgrim. Please use Australia Post or an equivalent secure postal service and purchase tracking.

 

RETURNS PROCEDURE

 

1. Fill out the returns form and request an Exchange or Refund.

2. If you are required to pay an additional amount for an exchange, your nominated credit card or PayPal account will be charged before the new item is sent. When you agree to finalise the return, you give Pilgrim the right to debit your credit card or PayPal account for any outstanding payments before sending your order out.

3. If you request a refund, it this will be processed within 5-7 working days of Pilgrim receiving the goods and you will receive a confirmation email once processed.

4. Exchanges can only be granted once.

5. If you are attempting to return an item outside of the 30 day period you must first contact admin@pilgrimclothing.com.au before the item is returned or it might be refused.

 

FAULTY RETURNS

 

If an item has been purchased and returned or exchanged online and you believe it to be faulty, please contact admin@pilgrimclothing.com.au before sending any items back.

When Pilgrim receives the item, it will be assessed by a senior team member and you will be notified of the outcome.

If the item is deemed faulty, Pilgrim will offer to repair, replace or refund the value of the item (determined in its sole discretion).  Assessment and repair may take up to 2 weeks from when the garment is received. If for any reason, it will take a longer the customer will be notified.

If the item has a major problem/cannot be repaired, you can choose a refund or exchange.  A major problem is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it

• Is unsafe

• Is signi cantly different from the sample or description

• Doesn’t do what Pilgrim said it would, or what you asked for and can’t be easily fixed.

If, once it has been fully assessed it is deemed as faulty, return postage will be reimbursed. In order for this to happen however you must retain proof of purchase for return postage.

 

Thank you for shopping with us!
If you need a hand with anything else that we haven’t covered, please feel free to contact us at admin@pilgrimclothing.com.au.

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