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Once you have placed your order, we here at Pilgrim will work tirelessly to get your order to you as soon as possible.

Orders placed before 10am (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day.

Orders placed after 10am (AEST) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.

 

 Within Australia

Flat shipping fee of $9.00 4-7 Working Days


Same Day Delivery

Flat shipping Fee of $20.00 ( Melbourne Metropolitan area only )


Australian Express Delivery 

Flat shipping Fee $15.00  1-3 Working Days

Parcel Delivery

New Zealand

Flat shipping fee of $20.00


Rest of the world

Flat shipping fee of $20.00


Return/Exchange

ONLINE POLICY

 

Pilgrim will provide an exchange or refund (excluding sale items), in accordance with the following  conditions:

Please note: Garments purchased online CANNOT be exchanged or returned to any Pilgrim concession or stand alone stores. No exceptions will be granted. 

• The return is requested within 14 days from date of purchase. 

• Proof of purchase is included with the return

• All tags are still attached to the item/s including "ENJOY" tag attached to the front of the garment. 

• The item has not been worn, altered, washed and/or dry cleaned

• The item has not been damaged while in the customer’s possession

• The item is in a saleable condition, and is not dirty

• Sale items are non-refundable but can be exchanged. Pilgrim does not offer formal credit vouchers however an extended exchange period may be granted upon emailing admin@pilgrimclothing.com.au

• If the garment that the customer wishes to exchange for is cheaper than the original price Pilgrim will not refund the remaining money and the customer must use for a future purchase/part of a purchase . 

• Any item you wish to exchange for must have available stock online. If a customer wishes to exchange for an item not currently stocked online please email admin@pilgrimclothing.com.au to arrange the sourcing of the garment which will extend the period of time the customer receiving the good back.

• Pilgrim will not offer a refund if the garment indicated on the exchange form is not available. The customer will be asked to select another garment. 

 

RETURN SHIPPING

 

You must pay the cost of shipping goods back to Pilgrim for a return. Pilgrim is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Pilgrim. Please use Australia Post or an equivalent secure postal service and purchase tracking.

 

RETURNS PROCEDURE

 

1. Please read and fill out the returns form and request an Exchange or Refund.

2. If you are required to pay an additional amount for an exchange you will be contacted via email provided on original order to organise further payment. Pilgrm does not have authority to debit accounts directly. 

3. If you request a refund, it this will be processed within 5-7 working days of Pilgrim receiving the goods and you will receive a confirmation email once processed.

4. Exchanges can only be granted once.

5. If you are attempting to return an item outside of the 30 day period you must first contact admin@pilgrimclothing.com.au before the item is returned or it might be refused. There is no guarantee that your request will be granted.

 

 

FAULTY RETURNS

 

If an item has been purchased and returned or exchanged online and you believe it to be faulty, please contact admin@pilgrimclothing.com.au before sending any items back.

When Pilgrim receives the item, it will be assessed by a senior team member and you will be notified of the outcome.

If the item is deemed faulty, Pilgrim will offer to repair, replace or refund the value of the item (determined in its sole discretion).  Assessment and repair may take up to 2 weeks from when the garment is received. If for any reason, it will take a longer the customer will be notified.

If the item has a major problem/cannot be repaired, you can choose a refund or exchange. A major problem is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it

• Is unsafe

• Is significantly different from the sample or description

• Doesn’t do what Pilgrim said it would, or what you asked for and can’t be easily fixed.

If, once it has been fully assessed it is deemed as faulty, return postage will be reimbursed. In order for this to happen however you must retain proof of purchase for return postage.

 

Thank you for shopping with us!
If you need a hand with anything else that we haven’t covered, please feel free to contact us at admin@pilgrimclothing.com.au.

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