Privacy Policy

Here at Pilgrim we are family, so we couldn’t dream of giving away your personal information away to anyone other than the third parties who handle our mail. Not only do we promise to always handle your information securely and carefully, but we are bound by Australian Privacy Laws to instruct our staff to also be aware of these obligations

We recognise that your personal information is important to you and share your concerns about:

  • Why information is collected
  • How information is collected
  • What information is collected
  • Who may we share the information with
  • What direct marketing or emails you will receive
  • Security
  • Accessing or updating your information
  • Changes to the privacy policy

Why information is collected

Pilgrim collects information for a variety of reasons including:

  • To deliver products or services to you
  • To complete other transactions with you or on your behalf
  • To better understand your requirements and preferences
  • To improve our service
  • To provide offers that maybe of interest or benefit to you

How information is collected

The personal information we collect is in most cases supplied by you when you place an order, register on our website, enter a competition, complete a survey or provide feedback to us.

What information is collected?

The personal information you provide Pilgrim usually consists of your:

  • Name
  • Address
  • Delivery address
  • Phone number
  • E-mail address
  • Age details
  • Transaction information

Who may we share the information with?

We value our customers and do not share information with any other organisations other than third parties who perform part of our service delivery. Often details such as your name and address will be provided to these relevant organizations which include those:

  • Involved in providing, delivering, managing or administering your product or service
  • Involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems
  • Involved in a transfer of all or part of the assets of Pilgrim
  • Involved in the payments system including financial institutions, merchants and payment organisations

In certain circumstances such as, for purposes related to public health or safety, or the prevention or detection of unlawful activities we may also be required by law to provide your information to government authorities.

We would like to assure you that personal information will not be divulged except as set out above.

What direct marketing or emails you will receive?

If you receive marketing offers from Pilgrim and do not wish to receive them in the future, please contact us.

Pilgrim will only record your email address if you provide it to us. We will send commercial electronic messages with the addressee’s express or inferred consent to receive it.

If you do not wish to consent or receive any communication from us, please ensure that you select the ‘opt out’ or ‘unsubscribe’ link at the bottom of any email we send you. Alternatively, you can notify us that you wish to be removed from our mailing list by contacting us.


As required by legislation, Pilgrim undertakes reasonable steps to protect all personal or company information from misuse, loss, unauthorised access, modification or disclosure.

Please be aware that this privacy policy relates to Pilgrim. If you are online on the Pilgrim website and click on a link or banner that takes you to a third party website then Pilgrim cannot be held accountable for that third party website.

Accessing and Updating your information

If you would like to access or update your personal information, please contact us. We prefer to receive written requests as in many cases this assists us to verify your identity.

Changes to the privacy policy

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Our Privacy Policy is available online or you can request a copy by contacting us.

Use of Cookies:

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We and our third party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.