Here at Pilgrim we are family, so we couldn’t dream of giving away your personal information away to anyone other than the third parties who handle our mail. Not only do we promise to always handle your information securely and carefully, but we are bound by Australian Privacy Laws to instruct our staff to also be aware of these obligations
We recognise that your personal information is important to you and share your concerns about:
- Why information is collected
- How information is collected
- What information is collected
- Who may we share the information with
- What direct marketing or emails you will receive
- Accessing or updating your information
Why information is collected
Pilgrim collects information for a variety of reasons including:
- To deliver products or services to you
- To complete other transactions with you or on your behalf
- To better understand your requirements and preferences
- To improve our service
- To provide offers that maybe of interest or benefit to you
How information is collected
The personal information we collect is in most cases supplied by you when you place an order, register on our website, enter a competition, complete a survey or provide feedback to us.
What information is collected?
The personal information you provide Pilgrim usually consists of your:
- Delivery address
- Phone number
- E-mail address
- Age details
- Transaction information
Who may we share the information with?
We value our customers and do not share information with any other organisations other than third parties who perform part of our service delivery. Often details such as your name and address will be provided to these relevant organizations which include those:
- Involved in providing, delivering, managing or administering your product or service
- Involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems
- Involved in a transfer of all or part of the assets of Pilgrim
- Involved in the payments system including financial institutions, merchants and payment organisations
In certain circumstances such as, for purposes related to public health or safety, or the prevention or detection of unlawful activities we may also be required by law to provide your information to government authorities.
We would like to assure you that personal information will not be divulged except as set out above.
What direct marketing or emails you will receive?
If you receive marketing offers from Pilgrim and do not wish to receive them in the future, please contact us.
Pilgrim will only record your email address if you provide it to us. We will send commercial electronic messages with the addressee’s express or inferred consent to receive it.
If you do not wish to consent or receive any communication from us, please ensure that you select the ‘opt out’ or ‘unsubscribe’ link at the bottom of any email we send you. Alternatively, you can notify us that you wish to be removed from our mailing list by contacting us.
As required by legislation, Pilgrim undertakes reasonable steps to protect all personal or company information from misuse, loss, unauthorised access, modification or disclosure.
Accessing and Updating your information
If you would like to access or update your personal information, please contact us. We prefer to receive written requests as in many cases this assists us to verify your identity.
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
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