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Privacy Policy
Here at Pilgrim we are family, so we couldn’t dream of giving away your personal information away to anyone other than the third parties who handle our mail. Not only do we promise to always handle your information securely and carefully, but we are bound by Australian Privacy Laws to instruct our staff to also be aware of these obligations
We recognise that your personal information is important to you and share your concerns about:
- Why information is collected
- How information is collected
- What information is collected
- Who may we share the information with
- What direct marketing or emails you will receive
- Security
- Accessing or updating your information
- Changes to the privacy policy
Why information is collected
Pilgrim collects information for a variety of reasons including:
- To deliver products or services to you
- To complete other transactions with you or on your behalf
- To better understand your requirements and preferences
- To improve our service
- To provide offers that maybe of interest or benefit to you
How information is collected
The personal information we collect is in most cases supplied by you when you place an order, register on our website, enter a competition, complete a survey or provide feedback to us.
What information is collected?
The personal information you provide Pilgrim usually consists of your:
- Name
- Address
- Delivery address
- Phone number
- E-mail address
- Age details
- Transaction information
Who may we share the information with?
We value our customers and do not share information with any other organisations other than third parties who perform part of our service delivery. Often details such as your name and address will be provided to these relevant organizations which include those:
- Involved in providing, delivering, managing or administering your product or service
- Involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems
- Involved in a transfer of all or part of the assets of Pilgrim
- Involved in the payments system including financial institutions, merchants and payment organisations
In certain circumstances such as, for purposes related to public health or safety, or the prevention or detection of unlawful activities we may also be required by law to provide your information to government authorities.
We would like to assure you that personal information will not be divulged except as set out above.
What direct marketing or emails you will receive?
If you receive marketing offers from Pilgrim and do not wish to receive them in the future, please contact us.
Pilgrim will only record your email address if you provide it to us. We will send commercial electronic messages with the addressee’s express or inferred consent to receive it.
If you do not wish to consent or receive any communication from us, please ensure that you select the ‘opt out’ or ‘unsubscribe’ link at the bottom of any email we send you. Alternatively, you can notify us that you wish to be removed from our mailing list by contacting us.
Security
As required by legislation, Pilgrim undertakes reasonable steps to protect all personal or company information from misuse, loss, unauthorised access, modification or disclosure.
Please be aware that this privacy policy relates to Pilgrim. If you are online on the Pilgrim website and click on a link or banner that takes you to a third party website then Pilgrim cannot be held accountable for that third party website.
Accessing and Updating your information
If you would like to access or update your personal information, please contact us. We prefer to receive written requests as in many cases this assists us to verify your identity.
Changes to the privacy policy
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
Our Privacy Policy is available online or you can request a copy by contacting us.
Use of Cookies:
A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We and our third party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Payment Terms
We accept the following payment methods for online purchases:
- Visa MasterCard
- American Express
- Amex
- Union Pay
- UCB
- PayPal
- Afterpay (Australia only)
- Zip Pay (where available)
- Shop Pay / Shopify Payments
- Gift Cards and Store Credit (issued by Pilgrim Clothing)
All prices listed on www.pilgrimclothing.com.au are in Australian Dollars (AUD) and include GST unless otherwise stated.
Full payment is required at the time of purchase. Orders will not be processed or dispatched until payment has been successfully received and cleared.
By submitting an order, you authorise Pilgrim Clothing to charge your nominated payment method for the total amount of your order (including any applicable shipping fees and taxes).
We reserve the right to cancel or refuse any order at our sole discretion, including in cases of pricing errors, stock availability issues, or suspected fraudulent activity.
All transactions are processed securely. We do not store your credit card details on our servers.
Email Promotion Offers
$15 Welcome voucher
- Offer is available exclusively to customers who subscribe to Pilgrim's email list. By subscribing, customers agree to receive email marketing promotions from Pilgrim.
- Upon subscribing, customers will receive an email containing a unique code to redeem a $15 discount on their first purchase. The discount code is valid for one week from the date the email is sent.
- The $15 discount can only be used on full-price products and cannot be combined with any other offers.
- This offer is only available for online orders at www.pilgrimclothing.com.au.
- Returns/exchanges may still apply; please visit our returns policy here.
$30 Birthday voucher
- Type: Unique discount code valued at $30, sent via email.
- Terms & Conditions: Valid for one month from the email receipt date.
- Applicable online only at
www.pilgrimclothing.com.au. - Only valid on full-priced items.
- Cannot be combined with other discounts.
Extra email offer discount codes
- Type: Unique discount code valued at the amount as per the email states.
The code(s) are sent via email. - Terms & Conditions: Refer to email
T&Cs for expiry of the discount code. - Applicable online only at www.pilgrimclothing.com.au.
- Only valid on full-priced items.
- Cannot be combined with other discounts.
Bridesmaid Giveaway - June 2025
• Giveaway runs
from 16 June to 30 June 2025, closing at 11:59pm AEST.
• Open to Australian residents only.
• To enter on Instagram, participants must follow @pilgrimclothing, like the
giveaway post, and tag one or more people in the comments. Each unique
comment/tag counts as a separate entry.
• This giveaway is also being hosted on TikTok via our official account
@pilgrimclothing. Participants may enter on both platforms; however, only one
winner will be selected across both.
• One winner will be randomly selected and notified via Instagram DM and email.
• Prize includes 4 x bridesmaid dresses of the winner's choice, up to the total
value of $800 AUD. Dresses are to be selected from available stock only. Prize
does not include a gift card or cash alternative.
• Dresses will be gifted and coordinated directly with the winner via email.
• The winner agrees to provide imagery of themselves and/or their bridal party
wearing the dresses and grants Pilgrim Clothing full usage rights to share this
content across marketing channels, including but not limited to social media,
email, and website.
• This giveaway is not sponsored, endorsed, or administered by Instagram or TikTok.
Online Store Credit
- Online store credit is issued in the form of a discount code and is valid for 12 months from the date of issue. Online store credit can only be used on www.pilgrimclothing.com.au and cannot be returned for a refund or redeemed for cash. Items purchased using online store credit can only be returned for an online store credit and is not eligible for a refund.
- If a combination of store credit and card/PayPal/AfterPay payment has been used then the store credit will be refunded first, followed by the remaining payment method.
- Once a store credit is issued there is no way for us to refund this please choose carefully when selecting your refund method as once your store credit has been emailed to you it is final.
Returns/exchanges using a gift card
• You cannot exchange your Pilgrim Clothing Voucher for a different denomination of Voucher or for another form of tender, cash, or discount.
• Pilgrim Clothing Vouchers cannot be returned for a change of mind. However, Pilgrim Clothing will accept returns of Vouchers in accordance with our Returns Policy and the Australian Consumer Law, provided that the Voucher is faulty or damaged
due to a manufacturing defect or any fault on the part of Pilgrim Clothing.
Pilgrim Clothing does not offer returns on Vouchers damaged due to your own
fault.
Lost or stolen vouchers
• Pilgrim Clothing is not responsible for any loss, theft, destruction, or unauthorized
use of a Pilgrim Clothing Voucher. Please treat Pilgrim Clothing Vouchers like
cash, as they will not be replaced or refunded in the event of loss or theft.
Disclaimers
• Pilgrim Clothing Vouchers are not considered legal tender, account/credit/debit cards,
or securities, and no transaction statements will be provided to you concerning your Pilgrim Clothing Voucher.