Once you have placed your order, we here at Pilgrim will work tirelessly to get your order to you as soon as possible. Orders placed before 12pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day (excludes public holidays)

Please note that the below shipping estimates are intended as a guide only and are subject to potential delays beyond our control.

*Updated shipping terms from 10/07/2024.

Australian Standard Delivery

Flat shipping fee of $11.00 for orders under $120 (2-8 business days*) after dispatched. 

Free standard shipping on all orders over $120.

Australian Express Delivery

Flat shipping Fee $16.00 for orders under $120 (1-4 Business Days*) after dispatched. 

Upgrade to Express Shipping for $10 on orders over $120 (1-4 Business Days*) after dispatched. 

International Delivery

A flat shipping fee of $24.95

You will receive your order in approximately 7- 15 business days.

We deliver to the following countries outside of Australia:

New Zealand, Greece, Hong Kong, Canada, Ireland, Japan, USA, Italy, Malaysia, UK, Monaco, Singapore, Austria, Netherlands, Thailand, Belgium, Norway, Vanuatu, Croatia, , Poland, Vietnam, Denmark, Spain, South Africa, Finland, Sweden, Israel, France, Ireland, Saudi Arabia, Germany, China, United Arab Emirates.

Please note: Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. You are responsible for any custom clearance charges applicable to your order (if any). Please refer to your local customs authority for more information.

RETURN POSTAGE

Customers are required to pay return postage. Pilgrim is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Pilgrim. In the case of a missing package, if the package was not sent tracked a return will not be offered. 

Shipping Terms:

Authority To Leave is a default option selected by Pilgrim Clothing for all orders. If your home is unattended the parcel will be left in a safe place on the premises. If there is not a secure area to leave your purchase, or your address is a unit, a card will be left authorizing you to collect the item form your nearest Australia Post Office. Please indicate to Pilgrim if this option is not suitable.

We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

*Please note that shipping estimations do not factor in the date of dispatch.

*Deliveries to Western Australia, Northern Territory & regional areas may take up to 4-8 working days.

Although express services are fast, unfortunately Pilgrim cannot guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

*Please be aware that we cannot take responsibility for any lost or damaged packages

Still can’t find what you’re after? Check out our FAQs page for a list of answers to our most commonly asked questions.

To submit a return please visit our online returns portal here and follow the instructions. Before submitting a return, please read through our returns policy below to ensure your item is eligible for a return.

You have 14 days from the date you received your parcel to submit and dispatch your return.

FULL PRICE ITEMS 
Full price items are eligible for a refund, exchange, or online store credit.

If a combination of store credit and card/PayPal/AfterPay payment has been used then the store credit will be refunded first, followed by the remaining payment method.

SALE ITEMS
Sale items are eligible for an online store credit or exchange.

EXCHANGES 
- Once an exchange has been completed, it cannot be refunded or exchanged further. It is only eligible for store credit.

- Exchanges are treated as requests only, and successful fulfillment is dependent upon stock availability at the time of processing your return. If your exchange cannot be fulfilled, then you will be automatically issued with a store credit instead.

- Exchanges can only be made for a different variant of the same product. If you're unsure about the size, we recommend opting for a store credit as there is no possibility for additional returns.

ITEMS PURCHASED DURING A PROMOTIONAL SALE PERIOD
Items purchased online through www.pilgrimclothing.com.au during a sale promotional period with a discount code applied are eligible only for exchanges or credit notes only. 

NON-RETURNABLE ITEMS
For hygiene reasons, we do not accept returns or exchanges on:

- Hair Accessories
- Swimwear
- Face Masks
- Boobyful Aid Products

WELCOME DISCOUNT 
Welcome discount can only be redeemed on full-priced items. Items purchased with a welcome discount are eligible for a refund, exchange, or online store credit.

ONLINE PURCHASES 
Online purchases made via our website can only be returned online. ALL orders placed online through our website cannot be returned, exchanged or refunded in store at Pilgrim Myer as our systems are separate.

IN-STORE ITEMS 

Items purchased in-store cannot be returned to any of our online platforms and are only eligible for in-store returns. Our in-store returns policy does differ from our online returns policy, so get in touch with your local store for more information.

INCORRECT OR FAULTY ITEMS
We're so sorry to hear you've received an item you did not order or that’s not in perfect condition, Please submit your return through our returns portal here and select the ‘Damaged Item’ or 'Incorrect item' once you request has been approved no changes can be made to your return.

ONLINE STORE CREDIT 

Online store credit is issued in the form of a discount code and is valid for 12 months from the date of issue. Online store credit can only be used on www.pilgrimclothing.com.au and cannot be returned for a refund or redeemed for cash. Items purchased using online store credit can only be returned for an online store credit and is not eligible for a refund.

If a combination of store credit and card/PayPal/AfterPay payment has been used then the store credit will be refunded first, followed by the remaining payment method.

Once a store credit is issued there is no way for us to refund this please choose carefully when selecting your refund method as once your store credit has been emailed to you it is final. 

RETURNS POSTAGE

Customers are required to pay return postage. Pilgrim is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Pilgrim. In the case of a missing package, if the package was not sent tracked a return will not be offered.

RETURNING MULTIPLE ITEMS
If you wish to facilitate the return of multiple items from a single order, it's essential to ensure that all items are returned simultaneously. Once a return request is submitted and approved, it's important to note that no further changes can be made to the return. This process ensures that returns are handled efficiently and accurately, preventing any modifications after approval.

REFUNDID
All order placed using a discount code or partial store credit are not eligible for an instant refund. 

Before submitting a return, please read through the conditions below to ensure your item is eligible for a return.

• Items are returned within 14 days of your parcel being received.
•  A $2 restocking fee will be applied to all returns selecting "Return For Refund" as their preferred return method.
• Items are returned in original condition, unworn, unaltered, unwashed, and with all tags attached.
• When submitting a return, exchange, or credit note, please include the slip card that is in your original order, please fill in your name and order number to ensure your process can be completed as quickly as possible. 
• Pilgrim Clothing does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels. In the case of a lost parcel, a return will not be offered unless tracking can be provided.
• Once a store credit is issued there is no way for us to refund this please choose carefully when selecting your refund method as once your store credit has been emailed to you it is final. 
• You have 24 hours after submitting your return to make any changes to your return request. Changes will not be able to be made to your return after this timeframe. 

Once your return is delivered and inspected, please allow up to 10 business days from the date your return tracking information shows delivered for your return to be processed.

When you place an order for a Pilgrim Clothing product, Pilgrim Clothing will promptly
process your payment. If your payment is successful, Pilgrim Clothing will send you an acknowledgment email to confirm your order. Pilgrim Clothing reserves the right, at its sole discretion, to cancel or reject any order. Once your order is placed, it cannot be canceled. Please be aware that once an order is placed, we are unable to accommodate cancellation requests or intercept the dispatch of the order.

Pilgrim Clothing reserves the right to modify the Website and its Terms at any time, without
prior notice. Such changes will only affect orders placed after the modifications have been made. It is your responsibility to regularly check the website for any updates.

You are permitted to use the Pilgrim Clothing website and its content solely for personal purposes unless Pilgrim Clothing grants explicit written consent for your intended use.

By agreeing to these terms, you acknowledge that you will refrain from using the website
to:

a) Engage in or encourage any criminal activity;

b) Transmit or distribute viruses, trojans, worms, logic bombs, or any
other harmful or offensive material that may breach confidentiality, or be
technologically damaging or offensive;

c) Attempt unauthorized access to any part of the website or engage in data
corruption, causing inconvenience to other users, or violating the proprietary
rights of any individual;

d) Send unsolicited advertising or promotional material, commonly known as
"spam";

e) Make any attempts to disrupt the performance or functionality of computer systems associated with this website.

While we have taken every effort to accurately depict the textures, appearances, and
colours of our products, the images displayed may differ from the actual delivered product due to variations in monitors, settings, and computer equipment.

Pilgrim Clothing holds no responsibility for such variations pertaining to your order. However, if an item significantly differs from its
representation on the website, you may be eligible for a refund or exchange in
accordance with Australian Consumer Law.

Unless explicitly stated, any additional items and accessories showcased or depicted in a product image are solely for illustrative purposes and are not included in the listed price. It is essential that you carefully read the product title and description before making a purchase on our website.

Campaign and lifestyle imagery may feature a slight filter, leading to variations in image colors.

Website Accuracy, Errors, and Availability

• You acknowledge that the Pilgrim Clothing website is provided on an "as-is" basis. While we strive to regularly update our website, neither Pilgrim Clothing nor any of its employees or agents make any representation or warranty regarding the accuracy, completeness, currency, or
reliability of the information contained on the website. We reserve the right to restrict access to certain parts of our website or the entire website, as well as to make changes or withdraw any items, information, or content featured on the website without prior notice.

• To the maximum extent permitted by law, Pilgrim Clothing excludes all liability
(including negligence) to you or any other party in respect of any loss or damage (including special, indirect, or consequential loss or damage, such as loss of revenue, unavailability of systems, or loss of data) arising from or in connection with the use of the information on or access to our website, including if our website becomes unavailable at any time or for any duration.

Harmful Technologies

• To the maximum extent permitted by law, Pilgrim Clothing will not be held liable for any loss or damage (whether direct, indirect, consequential, or economic) caused by distributed denial-of-service attacks, malicious or harmful programs, scripts, or technologies that may affect our website, system failures, or any other harmful material that may infect your computer, device, programs, data, or other proprietary material. By using our website, you agree to release us from any such liability.

Consumer Law

• If legislation implies any mandatory term, condition, or warranty, or requires adherence to provisions that cannot be excluded by contract, including consumer guarantees, Pilgrim Clothing's liability for a breach of such term or consumer guarantee is limited, at our discretion, to:

a) replacing the goods or supplying equivalent goods;

b) repairing the goods;

c) paying the cost of replacing the goods; or

d) paying the cost of having the goods repaired.

• To the extent that Pilgrim Clothing's liability cannot be excluded, our maximum liability to you will be limited to $250, where permissible by law. These terms and conditions do not exclude any rights or remedies regarding goods or services under the Australian Consumer Law that cannot be excluded, restricted, or modified.