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GIFT CARD TERMS & CONDITIONS

General Terms and Conditions:

1.1 The Online E-Gift Card is issued by Pilgrim Clothing ACN (referred to as “we”, “us”, or “our” in these terms and conditions) and is only redeemable online at www.pilgrimclothing.com.au

1.2 The Online E-Gift Card is not transferable, refundable, or redeemable for cash, and cannot be replaced if lost or stolen.

1.3 By purchasing or using the Online E-Gift Card, you agree to these terms and conditions, which may be updated from time to time, without prior notice.

1.4 The Online E-Gift Card is only valid for use online at www.pilgrimclothing.com.au and cannot be used within Myer concessions, Myer online, or The Iconic online.

1.5 We reserve the right to cancel, void, or refuse to redeem any Online E-Gift Card if we suspect it has been obtained fraudulently, or in violation of these terms and conditions.

Redemption:

2.1 The Online E-Gift Card can be redeemed by entering the unique code provided in the email on the payment page during the checkout process.

2.2 The Online E-Gift Card can be used to purchase any item(s) available for sale on our website, up to the value of the Online E-Gift Card.

2.3 If the value of the purchase exceeds the value of the Online E-Gift Card, the remaining balance must be paid using an alternative payment method.

2.4 Any unused balance of the Online E-Gift Card will remain on the Online E-Gift Card and can be used for future purchases, subject to these terms and conditions. Check gift card balance here.

Expiration:

3.1 The Online E-Gift Card expires 3 years from the purchase date.

3.2 Any unused balance on the Online E-Gift Card will expire after the expiry date and cannot be refunded or redeemed.

Refunds and Returns:

4.1 If you are not satisfied with your purchase, please refer to our Refund and Returns Policy.

4.2 Any refunds for purchases made with an Online E-Gift Card will be credited back to the Online E-Gift Card.

Privacy:

5.1 We respect your privacy and will only use your personal information in accordance with our Privacy Policy, which can be found on our website.

5.2 By purchasing or using the Online E-Gift Card, you agree to our Privacy Policy.

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Our size chart is measured to fit the body size, not a specific garment.

The models pictured on our website usually wear sizes 6-8 and are between 170cm-180cm tall. For fit information on specific products, please refer to the 'product description' section on that product page.

Please note: sizes may vary slightly by style

If you have any fit queries please don't hesitate to contact us at

admin@pilgrimclothing.com.au

 

 
size

XS-6

S-8

M-10

L-12

XL-14

XXL-16

XXXL-18

Bust

80cm

85cm

90cm

95cm

100cm

105cm

110cm

Waist

63cm

68cm

73cm

78cm

83cm

88cm

93cm

Hip

90cm

95cm

100cm

105cm

110cm

115cm

120cm

Once you have placed your order, we here at Pilgrim will work tirelessly to get your order to you as soon as possible. Orders placed before 12pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day (excludes public holidays)

Please note that the below shipping estimates are intended as a guide only and are subject to potential delays beyond our control.

*Updated shipping terms from 10/07/2024.

Australian Standard Delivery

Flat shipping fee of $11.00 for orders under $120 (2-8 business days*) after dispatched. 

Free standard shipping on all orders over $120.

Australian Express Delivery

Flat shipping Fee $16.00 for orders under $120 (1-4 Business Days*) after dispatched. 

Upgrade to Express Shipping for $10 on orders over $120 (1-4 Business Days*) after dispatched. 

International Delivery

A flat shipping fee of $24.95

You will receive your order in approximately 7- 15 business days.

We deliver to the following countries outside of Australia:

New Zealand, Greece, Hong Kong, Canada, Ireland, Japan, USA, Italy, Malaysia, UK, Monaco, Singapore, Austria, Netherlands, Thailand, Belgium, Norway, Vanuatu, Croatia, , Poland, Vietnam, Denmark, Spain, South Africa, Finland, Sweden, Israel, France, Ireland, Saudi Arabia, Germany, China, United Arab Emirates.

Please note: Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. You are responsible for any custom clearance charges applicable to your order (if any). Please refer to your local customs authority for more information.

RETURN POSTAGE

Customers are required to pay return postage. Pilgrim is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Pilgrim. In the case of a missing package, if the package was not sent tracked a return will not be offered. 

Shipping Terms:

Authority To Leave is a default option selected by Pilgrim Clothing for all orders. If your home is unattended the parcel will be left in a safe place on the premises. If there is not a secure area to leave your purchase, or your address is a unit, a card will be left authorizing you to collect the item form your nearest Australia Post Office. Please indicate to Pilgrim if this option is not suitable.

We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

*Please note that shipping estimations do not factor in the date of dispatch.

*Deliveries to Western Australia, Northern Territory & regional areas may take up to 4-8 working days.

Although express services are fast, unfortunately Pilgrim cannot guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

*Please be aware that we cannot take responsibility for any lost or damaged packages

Still can’t find what you’re after? Check out our FAQs page for a list of answers to our most commonly asked questions.

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