Zoela Coat

Once you have placed your order, we here at Pilgrim will work tirelessly to get your order to you as soon as possible. Orders placed before 3pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day (excludes public holidays).

Please be informed that all orders placed after 3pm on December 20th will experience a dispatch delay. These orders will not be processed and dispatched until Wednesday the 27th of December.

Please note that the below shipping estimates are intended as a guide only and are subject to potential delays beyond our control.

Australian Standard Delivery

Flat shipping fee of $9.00 (4-7 business days*). 

Free standard shipping on all orders over $75.

Please note - Due to a high volume of order there are currently delays with Australia Post and Couriers Please allow additional days for your order to be delivered

Australian Express Delivery

Flat shipping Fee $15.00 (1-4 Business Days*)

Upgrade to Express Shipping for $5 on orders over $75 (1-4 Business Days*)

Please note - Due to a high volume of order there are currently delays with Australia Post and Couriers Please allow additional days for your order to be delivered

International Delivery

Flat shipping fee of $19.95

You will receive your order in approximately 7- 20 working days.

We deliver to the following countries outside of Australia:

New Zealand, Greece, Hong Kong, Canada, Ireland, Japan, USA, Italy, Malaysia, UK, Monaco, Singapore, Austria, Netherlands, Thailand, Belgium, Norway, Vanuatu, Croatia, , Poland, Vietnam, Denmark, Spain, South Africa, Finland, Sweden, Israel, France, Ireland, Saudi Arabia, Germany, China, United Arab Emirates.

Please note: Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. You are responsible for any custom clearance charges applicable to your order (if any). Please refer to your local customs authority for more information.

RETURN POSTAGE

Customers are required to pay return postage. Pilgrim is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Pilgrim. In the case of a missing package, if the package was not sent tracked a return will not be offered. 

Shipping Terms:

Authority To Leave is a default option selected by Pilgrim Clothing for all orders. If your home is unattended the parcel will be left in a safe place on the premises. If there is not a secure area to leave your purchase, or your address is a unit, a card will be left authorizing you to collect the item form your nearest Australia Post Office. Please indicate to Pilgrim if this option is not suitable.

We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

*Please note that shipping estimations do not factor in the date of dispatch.

*Deliveries to Western Australia, Northern Territory & regional areas may take up to 4-8 working days.

Although express services are fast, unfortunately Pilgrim cannot guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

*Please be aware that we cannot take responsibility for any lost or damaged packages

Still can’t find what you’re after? Check out our FAQs page for a list of answers to our most commonly asked questions.

Free Returns

Free returns are only eligible when your purchase with Pilgrim Clothing has been made through PayPal. When you pay with PayPal, they can refund your return shipping costs if you need to send something back – up to $45 per return and 8 returns each year. To see how you can claim your free return, visit our returns page. 

Spend Over $75 and Receive Free Shipping

This offer is only available if the delivery address is within Australia, when you spend $75 or more in one single transaction. This can also be used in conjunction with all promotions.

Receive $20 Off Your First Purchase When You Subscribe

This offer is only available for customers who subscribe to Pilgrim's email list or Facebook Messenger list. When subscribing the customer is agreeing to receive email marketing promotions from Pilgrim. The customer will receive an email containing a unique code to redeem their $20 discount. This offer excludes sale items and can only be redeemed once per customer. Any purchase containing multiple items the discount applied will be split evenly between items. Upon requested refund the discount will be split evenly between all items and no single item will retain the $20 discount. Offer only available for online orders.

Shipping

Please be aware that we cannot take responsibility for any lost or damaged packages.